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Connecting with your customers at an even deeper level will enable you to add value and confidently challenge their thinking.
It will also give you the ability to drive sustainable change and inspire customer loyalty.
ECHOES is a measurable customer engagement model, that gives you the opportunity to truly engage your customers. We will help you to better understand your beliefs and behaviours, and support you in developing a growth mindset.
How you sell matters and so too does your process for doing so. ECHOES gives you the skills to identify what is important to your customers, including the things they haven’t yet admitted to themselves.
This programme is all about you. It’s your opportunity to be the very best you can be by building a mindset that will really engage your customers.
It all starts with the end in mind. We’ll take a look at your current beliefs, including the things that hold you back when speaking to a customer and how you can develop your understanding of your customer’s world.
We’ll consider visualisation techniques, the skills required to build trust, rapport and credibility, and deploy a combination of virtual learning, group sessions and one-to-one coaching.
We will use benchmarking to measure your state of mind, record the impact and ‘degree of shift’ you experience during the programme, with clear development guidance to support your ongoing progression.
ECHOES is specifically designed to support the development of selling skills and is especially useful for leaders and sales teams.
ECHOES has been specially developed for blended learning and is effective in a face-to-face and virtual setting. It can be adapted to suit specific needs - including group size and geography - and is underpinned by benchmarking evaluation and individual coaching and support, to achieve sustainable results.
It is one of a suite of complementary world-class leadership and development coaching programmes offered by OTD.
