Joint Managing Director

A vastly experienced senior leader and world-class facilitator with a 17-year track record in the pharmaceutical industry, Chris is passionate about creating positive environments in which teams exceed targets and customer expectations. Chris co-wrote Power Presenter, is a licensed Master Trainer of NLP and an MBTI practitioner; so don’t be too surprised if you notice positive changes occurring once you’ve met him.

“What inspires me? Seeing new members of the OTD family flourish as outstanding coaches and trainers. We have a world class team who create memorable experiences for our customers and enable people to significantly improve their performance; it is awe inspiring.”

Joint Managing Director

With more than 16 years’ experience in the pharmaceutical industry, Andy co-founded OTD with a vision to inspire others through the delivery of innovative and engaging coaching solutions. Andy is occasionally allowed out of the office to deliver OTD workshops, however these days his primary focus is on achieving operational excellence and developing the business both nationally and internationally.

“What inspires me? Nothing beats the excitement of being part of a successful OTD workshop, meeting participants we have helped to make a positive change in their life and career; especially those that were initially sceptical of what they could achieve.”

Head of Operations

Rebecca’s primary focus is ensuring the delivery of measurable, impactful and world-class coaching interventions that put the customer first. A qualified NLP business practitioner, Rebecca possesses vast experience in project management and personality / psychological profiling, adding value to OTD’s training, facilitation and coaching. Rebecca is a registered general nurse and a mother of two who is known to socialize freely and readily.

“What inspires me? OTD’s ability to continually evolve, grow and develop, with an innovative and flexible portfolio of interventions that are adaptable to meet the needs of any customer. It enhances my own aspiration to learn and grow, personally and professionally.”

Head of Coaching

A qualified NLP business practitioner, Louise is an inspirational world-class presenter, coach and behavioural change expert, with extensive experience in personality / psychological profiling. Renowned for her ability to make complex subjects accessible to all, Louise delivers behavioral and attitudinal change programmes with unparalleled energy and enthusiasm, engaging and motivating individuals and teams on an international scale.

“What inspires me? I love to travel worldwide, experiencing different cultures and working with a variety of global teams. OTD is fast paced, challenging and exciting; it is that environment that motivates me to be the best I can possibly be.”

Head of Outcomes

An experienced senior manager within the pharmaceutical industry, Ali is passionate about enabling effective performance through people. She works closely with coaches and organisations internationally to coordinate effective customer journeys and ensure OTD programmes are a catalyst for sustainable change. An NLP qualified business practitioner, Ali is known for her energy, leadership and ability to inspire others.

“What inspires me? Being empowered to add value to everything OTD does. Reviewing progress and evaluating measures of success, allows our customers to truly understand the impact of our delivery and motivates all of us to continually strive for customer excellence.”

Programme Manager, OTD Quality Apprenticeships

Neville is an experienced operational director, with a wealth of experience, knowledge and success within the L&D, education management and apprenticeship sectors.

He has held senior leadership and management posts at some of the largest global organisations including Mitsubishi Electric, Pearson and Thorn-EMI. With a true passion for inspiring positive change through people, Neville heads up OTD’s Apprenticeship business line, OTD Quality Apprenticeship.

His mission and focus is to drive the quality and excellence that our existing clients tell us we deliver within our core coaching business and embed that within our apprenticeship offering.

“What inspires me? Seeing people grow and develop in confidence, attitude, and positivity, once we find that nothing is impossible”.

Operational Support Manager

Lian is responsible for the day-to-day operations of our apprenticeships business, OTD QA, including liaison with partners, employers, learners and awarding bodies. 

She brings a wealth of knowledge and experience to the role, having worked in self-employment in the care industry and more recently, in the training sector.  

Lian also understand the impact an apprenticeship can have on an individual’s personal development and career prospects, having completed one herself. 

What inspires me: “I am passionate about supporting learners and in providing the very best possible apprenticeship journey; I just want to make a positive difference. I’m also really excited about the challenge of strengthening our position within the apprenticeship market.”

Learning Outcomes Manager

A highly experienced management and leadership facilitator, Toni has developed and delivered leadership programmes from supervisory to executive level. Toni truly sees the value personal development can deliver to individuals and businesses and is passionate about supporting managers and leaders to enable growth, development and to achieve personal and business goals.

“What inspires me? I have been that manager who, without any training or experience, has been given a team of people and processes and had to find my own way of leading and managing others. I have also been the coach who has helped managers who have found themselves in the situation I did, to learn and develop their management and leadership skills and achieve development goals they didn’t think possible. That is what inspires me, helping others to realise their potential!”

Finance Manager

An AAT qualified accountant, Marcia is a former company secretary with considerable experience of managing an accounting office. Her role at OTD spans everything financial, from estimates and invoices to making sure that all costs are covered. 

What inspires me? “I find inspiration in anyone who is successful in life. It can be easy to become demotivated, but by following the example of successful people I aim to consistently improve in everything I do.”

Data Analyst for Outcomes

Maths and statistics graduate, Qian Zhao, joined OTD as a Data Analyst for Outcomes in 2022, having spent more than a year in an information technology role in the manufacturing sector. She has a postgraduate degree in IT from the Royal Melbourne Institute of Technology.

What inspires me? At work, I have always been the person who loves a challenge and strives to achieve new things. In life, my happiness is my main goal – doing things that make me happy, both short term and long term. At work: “Someday is not a day of the week”. In life: “Stop shrinking yourself to fit into places you’ve outgrown”.

Base: OTD Headquarters, Birmingham, England

Possessing meticulous organisation and planning skills, Louise specialises in project management and customer service, ensuring that OTD programmes are delivered to the same standard of excellence wherever and whenever they take place. Louise provides PA support to business directors, alongside office administration, workshop co-ordination and event planning. She is passionate about providing the best customer experience to all stakeholders.

“What inspires me? Our company values, purpose and vision. Not only does OTD place huge importance on ensuring customer satisfaction, we practice what we preach by nurturing every single member of our team to achieve their maximum potential.”

Customer Experience Coordinator

An experienced manager, comfortable in working with stakeholders at all levels, Hayley specialises in process management and customer service. In her role as Project Coordinator, Hayley supports our end-to-end customer journey, coordinating OTD workshops and managing the production and supply of training materials to more than 80 global associate business coaches. She is passionate about providing the best possible experience to all OTD customers worldwide.

What inspires me? “I am 100% invested in the culture that surrounds customer service. I take time to understand a client’s requirements and use effective decision making to plan a service that is tailored to their needs.”

Zhuoling has worked in graphic design for many years and has experience in producing a wide range of products, from print and web design to interactive e-learning courses.

She has a keen eye for visual impact and knows how to convey the message and ideas to the target audience.

“What inspires me?  Working with a great team – one which supports one another and brings out the best in each one of us. It’s also important to know that I am making a contribution to the success of that team.”

Junior Graphic Designer

Olly has taken his love for drawing at school and is building a successful career around it. With qualifications in graphic design and computer science, the Worcester University graduate already possesses a range of skills in design and he isn’t stopping there.

What inspires me? “I try to inspire myself by reflecting on what I’ve already achieved and by putting myself in different situations that allow me to progress and gain further experience.”